Privacy Policy
The short version
- We collect what we need to run your account and the two tools: Direct Care Analytics and Launch Planner.
- We don't sell your data, show ads, or use advertising or analytics trackers.
- Don't enter patient information. These tools are built for practice finances, not medical records.
- You can ask us to see, correct or delete your data at any time: [email protected].
Who we are
Raborn Decision Sciences LLC ("we", "us") makes Direct Care Analytics (app.directcareanalytics.com), Launch Planner (planner.directcareanalytics.com) and this website. This policy covers all three.
What we collect
- Account details: your practice name and email. Your password is stored only as a one-way hash, so we can't read it.
- Optional profile details you choose to give us: your name, practice type, status and specialty, practice address, and how you heard about us.
- What you enter or upload: bookkeeping exports, manually entered figures and planning assumptions such as a ZIP code. We use them to produce your results. They're held for your session. We keep them only if you use Save to store a scenario (a limited number of slots per tool), until you overwrite or delete it or your account is deleted.
- Billing details: payments are handled by Stripe. We never see or store your card number. We keep your Stripe customer and subscription identifiers, your plan, its status and the current billing period.
- Security records: when you sign up, log in or reset a password, we record the event type, your email, the time and your IP address. We use these to stop password guessing and other abuse.
- Where you came from: if you arrive from one of our links (for example a Facebook post), we record the campaign label on that link and which app you signed up in. This tells us which content is useful. It doesn't follow you around the web.
- Server logs: our servers keep routine technical logs, which include IP addresses and are rotated regularly.
What we don't collect or do
- No advertising pixels, ad networks or analytics cookies. Our website loads its fonts from our own server, not from a third party.
- We don't sell or rent your information.
- We don't send marketing email. We send only messages you trigger, such as password-reset emails. Stripe sends payment receipts.
Patient information
Our tools are for practice finances. They aren't designed to hold protected health information, and we don't sign business associate agreements. Bookkeeping exports sometimes include patient names in descriptions or memo fields. Remove or anonymize those before uploading.
How we use your information
- To provide, secure and support your account and the tools.
- To process subscriptions and send account emails.
- To understand which of our content brings in sign-ups, and to improve the tools.
- To meet legal obligations and protect against abuse.
Who we share it with
Only the service providers that run the product, and only what they need:
- DigitalOcean: hosting and backups.
- Cloudflare: network proxy and security in front of our sites.
- Stripe: payments and subscriptions.
- Zoho (ZeptoMail): sending account emails such as password resets.
We may also disclose information if the law requires it, or to a successor if the business is sold. We'll tell you if that happens.
Cookies and similar storage
The apps use only what's needed to keep you signed in and to remember small preferences, such as whether you've seen the guided tour. We don't use cookies for advertising or analytics.
We post on our Facebook Page. Facebook handles its own data under its own policy when you view or click those posts. We don't use Facebook advertising pixels or share your account data with Facebook.
How long we keep it
- Account data and saved scenarios: until you ask us to delete your account.
- Security records and server logs: only as long as needed for security and troubleshooting.
- Backups: we keep rotating backups for disaster recovery, for up to about 90 days. Data you ask us to delete is removed from our live systems right away and drops out of backups within that time.
Your choices
You can edit your profile and change your password in the app. To see a copy of your information, correct it, or delete your account and saved data, email [email protected] from the address on the account. We'll respond within 30 days. If you live somewhere with specific privacy rights, we'll honor reasonable requests under them. To cancel a paid plan, use Manage Billing in the app.
Security
Traffic to our sites is encrypted, passwords are hashed, and access to our systems is restricted. No service is perfectly secure. If a breach affects your information, we'll notify you as the law requires.
Children
Our tools are for practice owners and clinicians. They aren't directed at anyone under 18.
Changes
If we change this policy, we'll update the date above. For significant changes affecting how we use your data, we'll also email account holders.
Contact
Raborn Decision Sciences LLC · [email protected]